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Refund Terms and Conditions
We are proud to offer sustainable and unique print-on-demand merchandise created exclusively for you. Please read the following information in regards to our refund policy and the sustainable approach of our products.
Sustainable & Responsible Approach
- Producing on demand means that production is led by demand – nothing is printed until it is ordered and purchased.
- Every piece of merchandise you purchase is created exclusively for you, reducing unnecessary waste and minimizing the use of resources.
- Creating products in this way, we strive to create garments that are kinder to the environment, aligning with our strong commitment to sustainability.
Made-to-Order Process
- When you place an order, your chosen item is individually crafted.
- Our made-to-order process eliminates the need for mass production and excess inventory.
Returns and Refunds
- Due to our sustainable approach and our print-on-demand model, we are unable to accept returns or offer refunds for merchandise.
- We encourage you to carefully consider your purchase and review product details, size charts, and other relevant information before placing your order.
- Our goal is to provide you with a piece that you will love, created for you personally.
Quality
We are dedicated to delivering high-quality products that meet your expectations. It is unlikely, but if your received product is incorrect or damaged, please reach out to us at support@passporttheworld.com
Any claims for damaged items must be submitted within 2 weeks after the product has been received. Please state the order number, specify the issue with the product/print and attach an image of the delivered product.
Please contact our Support Team if you experience the following:
- You receive the wrong amount/size/color/design.
- The printing quality is not up to standard.
We will resolve any issues and provide a satisfactory solution, such as a replacement. If a redelivery is not possible, you will be provided with a store credit or refund of the price of the product.
Several types of goods are exempt from being returned.
- Gift cards
- Downloadable products
need help?
Contact us at support@passporttheworld.com.